asterisU12 Hello,
Thank you for taking the time to share your feedback, and I'm truly sorry to hear about your recent experience with our customer service team. We strive to provide top-notch service that matches the quality and integrity of our platform, and it sounds like we fell short this time.
I appreciate you reaching out with your concerns and providing screenshots; it helps us to improve. Could you please share your ticket or reference number with me? I want to ensure we revisit your case and address your concerns properly. Your satisfaction is incredibly important to us, and we are committed to resolving any issues our players encounter.
Thank you for your patience and for bringing this to our attention.
Best regards,
Pitboss