At WinZir, we understand that it may be necessary to update your email address or mobile number for various reasons. To ensure the security of your account, we conduct a verification process to confirm that the user requesting the change is the real owner of the account.
There are two scenarios that can arise in this situation, and we have provided the following solutions for each:
If you still have access to your old mobile number or email address:
We will send a one-time verification code via email or SMS to your old mobile number or email address. Once you have received the one-time verification code, please send it to us along with your desired new mobile number or email address.
If you have lost access to both your old mobile number and email address:
We will conduct a one-time video call verification to confirm that you are the owner of the account. Once we have confirmed your identity, please provide us with your desired new mobile number or email address.
At WinZir, we take account security seriously, and we appreciate your cooperation during the verification process. If you have any further questions or concerns about updating your email address or mobile number, please do not hesitate to contact our customer support team for assistance.
