We apologize for any confusion you may have experienced while trying to withdraw your real balance. If you encounter an error message stating that you have an active bonus, it may be because you have not yet met the wagering requirement.
To resolve this issue, we recommend fulfilling the wagering requirement to ensure that you have played through your bonus funds enough times to meet the bonus terms. Once the requirement is met, you should be able to withdraw your real balance without any further issues.
Alternatively, if you prefer to cancel your active bonus and proceed with the withdrawal of your real balance, you can do so by accessing the Bonus page in your account. From there, you can cancel the bonus and then attempt to withdraw your funds again.
If you have any further questions or concerns, please feel free to contact our customer support team, and we will be happy to assist you in resolving this issue.
₱3M+ PRIZE
₱800 FREE
