Pitboss
If you are having trouble receiving the one-time password (OTP) for your account registration via SMS, there are a few steps you can take to resolve the issue:
1. Check for typos: Ensure that you have entered the correct phone number in the registration form. Please note that Philippine mobile numbers should have 10 digits and start with "9". Remove the 0-zero in the mobile number. For instance, if your number is 09173122302, enter 9173122302 as the correct format.
2. Check for technical issues: Network congestion or maintenance work might be causing the delay in receiving the OTP. Try moving to a different location with a strong signal, or wait for some time before requesting a new OTP.
3. Try using a different phone number: If you are still unable to receive the OTP, consider using a different phone number from a different carrier for verification. Our SMS provider supports all networks and mobile numbers in the Philippines, including Globe, Smart, TNT, SUN, and DITO.
If you continue to have issues receiving the SMS OTP, please contact our customer support team for further assistance.
