We understand that a rejected withdrawal request can be frustrating, and we want to help you understand the reasons why this may have happened. Here are some common reasons why a withdrawal request may be rejected:
- Incorrect account information: The bank account, e-wallet account number, or cryptocurrency address provided at the time of the withdrawal request may be incorrect. Please ensure that you have entered the correct account details, especially for GCash and Paymaya users. It's important to enter your account number in this format: 09176235417, omitting the (+63) country code, as this could lead to a failed transaction. If the account number was not entered correctly, our finance team will reject the withdrawal request.
- Unmet wagering requirements: You must meet the wagering requirements before requesting a withdrawal. If you have not fulfilled the requirements, your withdrawal request may be rejected.
- Exceeded e-wallet account limit: The account limit for e-wallets may have been exceeded. Please check your account limits before making a withdrawal request.
- Suspicious activity: The withdrawal request may be rejected if the account shows signs of suspicious activity, such as unusual patterns of betting or multiple accounts being used from the same location.
- Technical issues: There may be technical issues that prevent the withdrawal from being processed, such as problems with the payment processor or issues with the online platform itself.
To ensure a successful withdrawal request, please double-check all of the above conditions. Additional notes regarding the rejection reason may also be added to the withdrawal page. If you need further assistance, you can contact our customer support team via live chat for help.
We apologize for any inconvenience this may have caused and are committed to helping you get your withdrawal processed as quickly as possible.
₱3M+ PRIZE
₱800 FREE
