Why can't I make a withdrawal request?

Pitboss

There are several reasons why you may not be able to initiate a fund withdrawal at this time:

Active Bonus: If there is an active bonus in your account, please note that you cannot request a withdrawal. To proceed, you may need to either cancel the active bonus or wait until you have met the wagering requirements before requesting a withdrawal.
Unplayed Balance: Ensure that you have met the wagering requirement for your account balance. You can check the unplayed amount in your account by accessing the "Withdraw" section in your profile.

If you encounter any difficulties during this process or have any questions, please do not hesitate to reach out to us. Additionally, if needed, we may request a one-time video call verification to help us confirm your identity.

kikiam

Thank you for explaining the reasons why I might not be able to withdraw my funds at this time. It's understandable that completing the verification process is necessary to ensure the security of my account and prevent fraud.